Last updated: September 18, 2024

This privacy policy outlines how Novu Welness (“we”, “us”, or “our”) collects, uses, and protects any personal information that you provide to us when you use our website. We are committed to protecting your privacy and ensuring that your personal information is secure. If you have any questions or concerns about this privacy policy, please contact us at hello@novuwellness.com.

Information we collect

We may collect the following information from you when you use our website:

• Name and contact information, including email address

• Demographic information, such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

  
  

How we use your information

We use your personal information to:

• Understand your needs and provide you with better products and services

• Improve our website and customer service

• Send promotional emails about new products, special offers, or other information that we think you may find interesting

• Contact you for market research purposes

  
  

Security

We are committed to ensuring that your personal information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files that are placed on your computer or mobile device when you browse our website. We use cookies to:

• Analyze how our website is being used

• Remember your preferences and settings

• Provide personalized content

• Serve ads based on your interests

  
  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Third-party websites

Our website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices of these websites. Please review their privacy policies to understand how they collect and use your personal information.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. We recommend that you review this privacy policy periodically to stay informed about our practices.

By using our website, you consent to the collection and use of your personal information as outlined in this privacy policy.

SMS Marketing and 10DLC Compliance

As part of our ongoing communication with clients and patients, Novu Wellness and Aesthetics may send informational and promotional text messages via SMS using a 10DLC (10-Digit Long Code) number. These messages may include updates, appointment reminders, special offers, or wellness tips.

By providing your mobile number and opting in, you consent to receive text messages from us. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Option:

You may opt out of receiving marketing text messages at any time by replying STOP to any SMS we send. After you send “STOP,” you may receive a confirmation message, and then you will no longer receive marketing texts from us. To resume messages, you can reply START at any time.

Help:

For help or more information about our SMS communications, reply HELP or contact us at 385-685-0855 or hello@novuwellness.com.

We respect your privacy. Your phone number and personal information are never shared or sold to third parties for marketing purposes. All SMS communications are handled in accordance with carrier and CTIA guidelines to ensure transparency, consent, and patient privacy.